MEKONG DELTA TOUR TO CAI BE – TAN PHONG ISLAND FULL DAY

Description

Standard Tour Cost

$44 USD
~ 1,130,000đ

Group Size: 25 Pax

* Minimum departure from 2 passengers

Deeply explore local villages, taste fresh fruits, and experience traditional architectural styles in Cai Be & Tan Phong Island.

Duration: ~11 Hours

Cycling & Walking

Boat & Sampan

Cai Be & Tan Phong Discovery

Escape to the peaceful countryside of the Mekong Delta. Start with a boat ride on the Tien River to see the diverse orchard gardens. Ramble through small villages, visit distinctive family businesses making coconut candy and crispy rice popcorn. Paddle through small canals to unwind and soak up the atmosphere. On Tan Phong Island, enjoy a cooking class lunch, cycle through orchards, and visit the ancient house of Ba Kiet to admire traditional Vietnamese architecture.

Tan Phong Island

Nature’s Tranquility

Cooking Class

Prepare Local Specialties

Ancient House

Ba Kiet’s Architecture

Important Notes

• Pickup: 07:00 – 07:15 AM (Central District 1, except Da Kao & Tan Dinh).
• Meeting Point: TNK Travel (112 Tran Hung Dao, Dist 1) if outside pickup zone.
• Activities: Includes cycling and walking.

Full Day Schedule

07:30 AM: Departure

Depart for Cai Be by car/van via Trung Luong Expressway.

Cai Be Arrival & Boat Ride

Arrive in Cai Be. Take a boat ride on the Tien River to see the rich orchard gardens, the “fruit basket” of the lower Mekong.

Village Ramble & Local Crafts

Ramble in small villages to uncover ancient houses and indigenous culture. Visit family businesses making coconut fudges and crispy rice popcorn. Savor fresh fruit and listen to Southern Vietnamese folk music.

Paddle to Tan Phong Island

Paddle through small canals to soak up the Upper Mekong Delta atmosphere. Arrive on Tan Phong Island and immerse in nature’s tranquility.

Cooking Class & Lunch

Learn to prepare Vietnamese specialties with locals. Enjoy the meal you cooked, served in the heart of a local garden.

Cycling & Ancient House

Cycle on village paths through orchards. Meet local islanders. Visit Ba Kiệt’s ancient house to see typical traditional architecture.

18:00 – 18:30 PM: Return

Take a boat ride back to Cai Be, meet the bus, and return to Ho Chi Minh City. End of trip.

Services & Activities	Status
A/C Van/Bus Pickup (Central Dist 1*) & Transfer
English speaking guide
All entrance fees
Lunch (Cooking Class style)
Boat trips & Bikes
Mineral water
Other services not mentioned
Personal costs & Tips
Travel Insurance

Included

Excluded

STAR TOUR — TERMS AND CONDITIONS

TERMS AND CONDITIONS

1. TOUR COST

Tour cost will be personally based on each client’s requests and interests.
Tour cost basically includes: transportation, tour guide, sightseeing fees, lunch (or and dinner), water, accommodation, travel insurance.
Clients can request tour cost with or without accommodation, with or without domestic air fare.
Domestic air fare is separately quoted at the moment of request and can be increased at the moment of payment confirmation.

2. TOUR DAILY TIMING

2.1. For private tours

Usual full day tour without dinner: 8:00 AM to 5:00 PM
Usual full day tour with dinner: 8:00 AM - 10:00 PM (Finish dinner at 9:30 PM)
Clients can choose their starting time but the ending time is the same.
If clients choose to start the day late, some included tourist attractions might be skipped due to their closing time and NO REFUND will be given.
Any additional hour after the agreed ending time is charged 20 USD (both for transportation and tour guide).

2.1. For group tours

Usual pick time: 7:00 AM - 8:00 AM depending on the particular tours and clients’ hotel locations.
Group tour pick up/drop off service are applicable only for some certain locations where most tourist hotels are located and will be stated clearly in each tour itinerary.
Usual drop off time: 5:00 PM - 7:00 PM depending on the particular tours and clients’ hotel locations.
For every particular group tour, clients will be carefully noted the estimated pick up and drop off time.
We’re not responsible or wait for any late show-up for more than 5 minutes and clients will have to arrange their own means of transport to the meeting point on time. This is partly because of our country’s strict road traffic laws that causes driver not allowed to park too long.
In case our guide arrives at the pick up location and tries to contact clients but no response, it is impossible to find clients for more than 5 minutes, the tour will be considered a no-show and cancelled without any refund.

3. VIETNAM’S REGULAR WORKING HOURS

Official working hours: 7:00 AM to 11:00 AM and 1:00 PM to 5:00 PM.
Tourist attractions’ usual opening and closing hours: 7:30 AM - 5:00 PM.
Some attractions (especially managed by the government) are closed during lunch break (12:00 PM - 1:30 PM) and weekends.
Markets, shopping malls, restaurants’ opening and closing hours: 9:00 AM - 10:00 PM.
Bars’ closing hours: 2:00 AM - 4:00 AM.

4. PAYMENT POLICY

4.1 Deposit

No deposit - Full payment will be required at the time of booking confirmation
Bookings without deposit are considered “on request” and may be released without notice.
For customized trips, please contact our email: inbound@ngoisaotour.net or whatsapp +84919893300

4.2 Accepted Payment Methods

Bank transfer to our company’s USD account is without transaction fee, clients just pay their side’s fee
Credit card/debit card/visa/master/google pay/samsung pay/apple pay

5. CANCELLATION POLICY

5.1 Cancellation by clients FOR MULTI DAY LONG TRIPS ONLY (both Private and group tours)

Time before service date	Refund amount - based on deposit amount
From and more than 30 days	Full refund minus bank fees
16- 29 days	50% of deposit amount
8-15 days	25% of deposit amount
Less than 8 days	0% of deposit amount

5.2 Cancellation by clients FOR ONE DAY PRIVATE TOURS ONLY

Time before service date	Refund amount
From and more than 5 days	Full refund minus bank fees
3-4 days	50% of deposit amount
Less than 3 days	0% of deposit amount

5.3 Cancellation by clients FOR ONE DAY GROUP TOURS ONLY

Time before service hour	Refund amount
From and more than 2 days	Full refund minus bank fees
From 24 hours ahead	50% of deposit amount
Less than 24 hours (And must inform before 9.00 PM local time)	0% of deposit amount

5.4. Cancellation or Changes by Star Tour Vietnam

Adjust itineraries due to weather, safety, or operational issues.
Replace similar services of equal or higher value if required (example quoted hotels are sold out at the moment of clients’ confirmation).
Cancel services under force majeure events (storms, floods, strikes, government restrictions).
If cancellation is initiated by the company (not due to force majeure), a full refund will be provided.

5.4 Force Majeure Clause

No full refund is provided for cancellations caused by events outside human control but where possible, the company will assist in rescheduling or refund partly over direct discussion. A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.

6. CHILDREN POLICIES AND COSTS

6.1 For all group tours ( not applicable for airfare)

Age is based on year of birth, not date of birth.
Infants (0–5 years): Free of charge (sharing the same food portion, bus seat with parents)
Children (6-10): Charged at 75% of adult cost with separate food portion, hotel extra bed and separate bus seats
11 years and above: Charged as adults.

6.2 Entrance fees based on height (just for references)

This is just to provide clients of how the total cost is quoted and this entrance fee is not quoted separately.

Below 1.0 meter: Free entrance
From 1.0 meter to 1.39 meter : 75% of adult fee
From 1.4 meter: Charged as an adult
Some exceptions will be stated clearly during tour consultation
Clients are responsible to provide correct information
In case the actual children’s height is different from what is provided, clients are required to pay the additional entrance fee if any.

6.3 For Private tours only (not applicable for airfare)

Airfare will be quoted separately based on children’s age.
Hotel rooms can be quoted separately on request based on children’s age.
We will send the total tour cost to the family based on the children’s age and height and total number of travelers. Star Tour Vietnam is not involved in the family’s cost sharing rule.

7. RESPONSIBILITY & LIABILITY

7.1 Star Tour Vietnam's Responsibility

Provide confirmed services as agreed in the itinerary.
Ensure safety standards with licensed guides, vehicles, and suppliers.
Maintain accurate communication with travel agents.

7.2 Agent/CLIENTS Responsibility

Provide accurate clients details including mobility needs, dietary restrictions, and special requests.
Ensure clients have valid travel documents (passport, visa).
Purchase adequate travel insurance.

7.3 Limitations of Liability

Star Tour Vietnam is not liable for: Loss, damage, injury, or delays caused by third parties; Clients negligence; Force majeure events; Loss of personal belongings; Food/drink poison not provided by Star Tour Vietnam.

8. GOVERNING LAW

These terms and conditions are governed by the laws of Vietnam, and any disputes shall be settled through negotiation or relevant Vietnamese legal bodies.

9. REGULAR TRANSPORTATION for VIETNAM’S TOURIST INDUSTRY

9.1 Standard vehicles (Day tour without luggage)

Up to 4 pax: 7 seater car (Fortuner, Xpander, Innova).
Up to 13 pax: 16 seater minivan (Iveco, Ford Transit).
Up to 20 pax: 29 seater bus (Thaco).
Up to 40: 45 seater bus (Universe).
Star Tour Vietnam reserves the right to upgrade the bus size without notice based on subjective conditions without additional charge.

9.1 Standard vehicles for overnight tour and airport transfer with luggage

2 pax: 7 seater car (Fortuner, Xpander, Innova).
3-8 pax: 16 seater minivan.
9-19 pax: 29 seater bus.
20-40 pax: 45 seater bus.

9.2. Luxury Vehicles

2-4 pax: Carnival, Sedona, Dcar.
The other group size will use Luxury Limousine buses matching the number of pax.
Star Tour Vietnam will arrange the exact bus size matching the actual number of travelers.
Star Tour Vietnam reserves the right to upgrade the bus size without notice based on subjective conditions without additional charge.
Applied when the tour day includes luggage (airport transfer, overnight tour).

10. HOTEL POLICIES

Check in / check out time: 2:00 PM - 12:00 PM for most hotels.
Early check in and late check out are subject to availability with additional cost and not guaranteed.
Check in before 9:00 AM or Check out after 6:00 PM - fully charged of room rate per night.
Check in after 9:00 AM or Check out before 6:00 PM - 50% charged of room rate per night.
Some exceptions can be made depending on the hotels’ availability on the date of service.
Clients are required to provide passport photos or written information for check in.
Most hotels only need to scan the physical passports - some require to keep physical passports until check out.
Clients are responsible for following all hotel regulations under Vietnamese law.
Buffet breakfast in most hotels are only Vietnamese foods with limited choices of vegetarian foods.
Halal foods and Indian foods are not available in most hotels and this can be requested by clients with additional cost.
Smoking in room is STRICTLY prohibited in most hotels and a very heavy fine will be applied.
Clients are required to pay extra fees for any damage of the hotel room facilities such as towels/sheets getting dirty and impossible to wash.

11. HALONG BAY CRUISE POLICIES

Check in time: 12.00 PM - 1.00 PM.
Check out time: 9:00 AM - 9.30 AM - clients put luggage at reception and still stay on cruise until disembarkation at 10.30 AM.
Early check in and late check out are applied only for CHARTERED CRUISES.
Clients are required not to bring any food or plastic on board.
Corkage charge will be applied if clients bring their own drinks on board.

12. AIRPORT TRANSFER AND PICK UP

12.1. AIRPORT TRANSFER

Boarding passengers must be at the ticket counter at least 2.0 hours prior to flight departure time for domestic and 3.0 hours for international flights.
Clients are required to provide full names, nationality, gender, date of birth for driver’s paper work.
Star Tour Vietnam is not responsible for any late show up leading to missing flights because of clients’ decisions.

12.2. AIRPORT PICK UP

Star Tour Vietnam’s operator will create a whatsapp group including clients with tour guide/driver so as to support better.
Our driver or tour guide will hold a welcome board with the client's name at the exit gate - then transfer clients to their hotel.
Clients are asked to provide the exact number of travellers, the head traveler’s name to be written on the welcome board.
Some airports don’t allow our vehicles to pick up at the exit gate, so clients have to walk 200-500 meters to the parking lot.

13. VISA AND FAST TRACK

13.1. VISA ISSUES

Visa on arrival is limited to some countries and it takes so much time and effort to make.
Most flights require clients to show a Vietnamese visa at the check in counter.
Online application takes 5-7 days to be successful, except Saturdays and Sundays.
Clients should apply visa at least 15 days before the first flight’s boarding day for safety reason.
Star Tour Vietnam can help to make it faster, easier and safer than applying on automatic government websites.

13.2. AIRPORT FAST TRACK

Star Tour Vietnam provides fast track services in all airports of Vietnam both for arrival and departure.
Clients need to provide passport photos of all travelers and the exact flight details.
Our staff will wait for you right at long crowded lines of immigration with a welcome board then lead you to a VIP lane.